Farewell to the Valuation Office Agency

With effect from April 2026, the Valuation Office Agency (VOA) has been brought into HM Revenue & Customs (HMRC) as a cost-saving measure.

The change means that the VOA has ceased to exist as an executive agency.

The Valuation Office will now be part of HMRC and will have responsibility for valuing business rates and council tax.

Businesses have been advised that the change will not affect the services the VOA previously delivered. The Valuation Office will still handle business rates valuation checks and challenges, council tax band challenges, and the work carried out by rent officers.

The Valuation Office customer helpline and online contact form are still available. You may notice that caseworker email addresses change to ‘@hmrc.gov.uk’.

See: https://www.gov.uk/government/news/valuation-office-joins-hm-revenue-and-customs