Independent review commissioned on face-to-face banking access

An independent review will consider what needs to be done to protect access to face-to-face banking in the UK.

The report’s findings will influence government policy and actions where banking access is at risk.

Bank and building society closures continue to make news headlines and many businesses now choose to bank online. However, for businesses and consumers who rely on in-person banking services, the closures are creating some considerable headaches.

The independent review will be headed up by Richard Lloyd, who has previously served as a Which? director and a board member of the Financial Conduct Authority. The review will gather evidence on the impact of branch closures, identify who is most affected and assess whether further action is needed to protect access.

A report and recommendations are expected by October 2026.

See: https://www.gov.uk/government/news/government-reviews-access-to-face-to-face-banking-services 

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